Questions about rug, sofa and carpet cleaning

Short answers to what people ask us most. If yours is missing, phone (628) 203⁠-⁠7069 or send a request.

Rugs, sofas and carpet

Which rugs can you clean?

Area and oriental rugs in wool, silk, cotton and synthetics, plus runners. Not sure what yours is made of? Describe the pile and the feel, and we help work it out.

How is the method chosen?

We start with the fiber, the dyes and the condition of the piece, then check any care label. Two rugs that look alike may need very different handling.

Can every sofa fabric be cleaned?

Most can, but delicate covers need care and a few are better left alone. Read us the label or describe the cloth, and we tell you what is realistic.

How long until things are dry?

It varies with the fabric, the room and the weather. After the visit we give you a realistic expectation for each piece.

Should I move furniture first?

Small items, yes. If something heavy sits on the rug or carpet, mention it on the phone and we will settle what can be shifted.

Odor, stains and other surfaces

Do you treat pet odor?

Yes. We try to find where the smell sits and treat it there before cleaning the surface. Older accidents are tougher, and we say so up front.

Does every stain come out?

No. Some stains and dyes hold on for good. We look at each one before beginning and tell you what outcome is likely.

Do you clean curtains, tile and office carpet?

Yes to all three. We clean drapes and curtains, tile and grout, and carpet in small offices and shared spaces, along with home rugs and sofas.

Booking and where we go

How do I book?

Phone (628) 203⁠-⁠7069 between 7 AM and 11 PM, or use the form at any hour. Tell us what you want cleaned and what has happened to it.

Which areas do you serve?

San Rafael, Mill Valley, Novato and the Marin towns between them, with a few East Bay towns across the bridge. The service area page lists them all.

Will I get a quote?

When you call or write, we talk through the piece and the visit, and agree what is needed before any work begins.

Contact

Ask for a visit

Leave your name and number and say what needs cleaning. We will be in touch.

Rather talk? Call(628) 203⁠-⁠7069

Optional, but it tells us what to expect.

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